COMPLAINTS

We are here to help, but…

If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

In Writing

Quilter Financial Planning Complaints Department

Riverside House

The Waterfront

Newcastle upon Tyne

NE15 8NY

By Email and Telephone

Email: QFPcomplaints@quilter.com

Tel: 0191 241 0700

We will be happy to provide you with a summary of the internal procedures for handling complaints, this is available without charge upon request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (e.g. if we arranged insurance or a regulated mortgage product).

The Financial Ombudsman Service can be contacted as follows: The Financial Ombudsman Service, Exchange Tower. London E14 9SR

Telephone 0800 0234567

Email: complaint.info@financial-ombudsman.org.uk

www.financial-ombudsman.org.uk

Contact Us

The financial future you want starts right here.

Book your free initial meeting with one of our expert financial advisers.





    See our Privacy Policy

    pension-advice-read-our-magazine-the-bridge-nottingham-riverfall-financial

    Read Our Magazine
    ‘The Bridge’

    Communicating with our clients is important to us, so we create our very own in-house magazine, into which we pour the expertise of the Riverfall Financial team.

    It’s free, it’s exclusive and it’s full of insight on how your money can help you make the most of your life.

    riverfall-financial-fav-white

    Join our mailing list to receive our email Newsletter.

    How can we help you?

    finincial-planning-nottingham

    Financial planning

    Create financial certainty about your future

    Start planning

    investments-nottingham

    Investments

    Build and safeguard your wealth

    Build your wealth

    retirement-planning-nottingham

    Retirement planning

    Plan your perfect retirement

    Plan to retire

    protect-whats-important-nottingham

    Protect what’s important

    Prepare for life’s unexpected surprises

    Get prepared

    later-life-planning-nottingham

    Later life planning

    Make the most of your later years

    Future planning

    estate-and-inheritance-tax-planning-nottingham

    Estate & inheritance tax planning

    Protect and pass on your wealth

    Pass it on

    back-to-top